Elementum

Service Model Map.

Lay out the program as a path from a person arriving to a person changed, so the sequence can later be delivered the same way every time.

After Who You Serve and Intended Change, once who and what-change are defined.

The path from arrival to change

Map the program as stages: how a person enters, what happens at each stage, and how they exit. For each stage, what is it meant to accomplish toward the change?

Stage

What happens

What it is for

Frame or relationship?

Frame versus relationship. Which parts are the frame that should be the same for everyone, and which are the human relationship that should stay each person own and not be scripted?

The honest logic check. Walk the whole map against the intended change. Could this sequence actually produce it, or is there a stage where you are hoping rather than delivering? Mark every thin link

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