Service Documentation Standard.

Define exactly what a front-line worker must record for each unit to be billable and audit-proof, quick enough to actually do and complete enough to defend.

The third step of understanding the contract, defined with the people who will do the documenting.

Part A. What each unit requires

What service was delivered

When, and for how long

By whom

For whom, and their eligibility or authorization

The specifics the contract demands

Part B. Workable at the front line

The people who deliver the service have reviewed this standard as doable in the flow of the work (yes / no)

Built into the forms or system staff already use (yes / no)

Staff trained on it (yes / no)

This is the record that becomes your cash and your audit defense. It must be true, complete, and made at the time by the person who delivered the service.

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