Name what good delivery looks like for this program, on fidelity, experience, and completion, so you can manage a quality you have actually defined.
The first step of the quality work, before you gather any feedback.
Define good on three honest fronts, kept separate from whether lives changed.
Pick a small number of signals you will actually watch, chosen because they tell you something true, not because they are easy to count.
| Signal | Why it matters |
|---|---|
If what you actually want to know is whether the program changes lives, that is impact, not delivery quality, and it routes to the impact measurement work. Build the delivery-quality standard here for what you can see in the delivery itself.
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