See what you actually run, who each program is for, and how consistently it is delivered, before you judge any delivery problem.
The first thing you do in the diagnostic, before any sorting.
List each program or service you run. Where you cannot say cleanly, mark it unclear; that gap is data.
| Program | Who it serves | Intended change | Clear or unclear |
|---|---|---|---|
For each program, answer honestly.
| Program | Same way whoever works? (same/varies/no idea) | Depends on 1 or 2 key people? (yes/somewhat/no) | Can you tell if it works? (yes/not really) |
|---|---|---|---|
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