Process Map.

Draw each important process as it actually happens, step by step, in plain terms anyone could follow, including the workarounds and the parts that live only in one person’s head.

After the Core Process Inventory, for each process you chose to map. Sit with the person who actually does the work and write the real version, not the ideal one.

Process name

Person who does it

The real steps

Every step, in order, including the workarounds and the "then I just know to check" parts

Who and what it needs

Who else touches this process, and where it hands off to them

What tools it uses

What information it needs, and where that comes from

Where it waits on someone or something outside your control

Write how the work really happens, not how it is supposed to. The workarounds and the undocumented checks are exactly the knowledge you are trying to capture, because those are the parts that would leave with the person. Feeds the Breakpoint Finder.

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