Create one simple, blame-free place where anyone can name a recurring problem or an idea to improve something, because the people closest to the work see what is broken first.
First in Build a Way to Find and Fix What Breaks, and kept open permanently. Open one shared list. Keep it plain.
| Problem or idea | Raised by | Date |
|---|---|---|
The rules that make it work: anyone who does the work can add to it, including volunteers; naming a problem is welcomed, never punished; and it can be as simple as a shared document or a box on the wall. Simplicity is a feature.
A healthy log is one that fills up, because that means people trust it and see things getting fixed. An empty log is a warning about safety, not a sign of a smooth operation. Feeds the Improvement Priority Filter.
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