Find the functions that depend on one person and rank them by how badly their loss would hurt, so you protect the worst single points of failure first.
First in Make the Operation Survive Any One Person Leaving. Go function by function and ask the departure question.
The departure test
What to look for, for each function
Rank by damage
This map is your protection list. The functions marked high are where one departure could stop the work, and where the next two steps go first. Feeds the Knowledge and Access Capture and the Cross-Training Plan.
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