Name who owns each part of delivery, who supports it, and who covers it when the owner is out, so no part of the program has only one person who can do it.
After the Delivery Standard is written, to attach people to it.
| Part of delivery | Owner | Support | Backup when owner is out |
|---|---|---|---|
If assigning the roles honestly shows the work needs more or different people than you have, that is a staffing question. Route to the staffing and HR work, or, for a volunteer-delivered program, to volunteer engagement, rather than piling three roles on one person.
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